"Designing Out Economic Abuse" Cards

<p dir="ltr">The “Designing Out Economic Abuse” Cards were used as part of our UKFin+ participatory design project titled: Designing Out Economic Abuse in the UK Banking Industry (EP/W034042/1). The research team adopted a three stage participatory design model called <b>Describe > Reflect > Make</b>. The “Designing Out Economic Abuse” Cards were used during the <b>Make</b> stage of this process.</p><p dir="ltr">During the Make session, participants used the Cards to come up with as many ideas as possible for "designing out" economic abuse from banking products, services and technologies. The Cards cover the following domains:</p><p dir="ltr"><b>People </b>– the different people that may be involved in encounters with economic abuse, such as victim-survivors, perpetrators, banking staff, domestic abuse advocates, the police, and criminal and family courts.</p><p dir="ltr"><b>Action</b> – the different actions that could be carried out, such as to disclose, block, freeze, hide, warn, detect, or share.</p><p dir="ltr"><b>Data </b>– the different information a bank may hold that is relevant to economic abuse, such as incoming transactions, banking history, data patterns, unusual transactions, transaction references or credit scores.</p><p dir="ltr"><b>Technologies</b> – the different ways a bank can deliver their products and services, such as online, via telephone, SMS or email, using online banking or branch banking, through digital applications, using fingerprint, voice or facial recognition software, and through terms and conditions.</p><p dir="ltr"><b>Blank cards</b> – for participants to populate if they felt something was missing.</p>